Q&A

※HELBREATH　INTERNATIONAL　公式ホームページ上の'Customer Center'メニューにてメールを送ってください。

Q1.　ハッカーにアカウントを奪われました。（またはパスワードを忘れました。）秘密の答えを覚えていて、アカウント取得時の電子メールアドレスも使用可能です。どうしたらよいのでしょうか？
Q2.　ハッカーにアカウントを奪われました。（またはパスワードを忘れました。）アカウント取得時の電子メールアドレスは使用可能なのですが、秘密の答えを忘れたので"Forgot Password"システムによってパスワードを知ることが出来ません。どうしたらよいのでしょうか。
Q3.　ハッカーにアカウントを奪われました。（またはパスワードを忘れました。）アカウント取得時の電子メールアドレスは使用不可能で、さらに秘密の答えも忘れました。どうしたらよいのでしょうか？
Q4.　アカウント取得時の電子メールアドレスが使用不可能、もしくはその電子メールアドレスがハッキングされました。
Q5.　レベル？以上のキャラクターを削除したいのですが、どうしたらよいのでしょうか？
Q6.　スピードハック、トレードハック、マクロなどのチート行為を行ったユーザーを報告したいのですが、どうしたらよいのでしょうか？
Q7.　マップがダウンしているとき、どうしたらよいのでしょうか？
Q8.　バグを発見したとき、どうしたらよいのでしょうか？
その他（英語）

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その他の情報

＞英語版(Lost Password)

Lost Password
1.Users that lost their password should be able to retrieve their password using "Forgot Password" system on our webpage.

Users that are not able to retrieve their lost password using "Forgot Password"
1.Case #1: They do not remember their Q&A but they do have access to their registered email account.
Solution: Send an email to kimd@siementech.com using their registered email address with the following informaiton.
Title : [Forgot Password] Recover my account (can be anything except that in the front, [Forgot Password] should be added)
Required Information: Account Name/Registered email address
Incase they keep saying that they did not get the email is because they have entered wrong email address for registered email address.

2.Case #2:They do not remember Q&A nor the registered email address.
There is no solution to this. There is not much I can do if they do not provide me correct information.

3.Case #3: Their registered email account is not active or is hacked.
There is not much I can do in this case as well. If it is not active, then tell them to re-activate it. If it's hacked, there is not much i can do.

※現在は公式ホームページの'Customer center'から問合せをすることができます。kimd@siementech.comにメールを送っても対応していただけるかわかりません。

英語版（公式ホームページより）

Hi to all Helbreath International Players,

I would like to ask for a little favor to all the players of the Helbreath International.

When you send to us a request email such as to recover your lost account, reporting of a scammer, hacker, character deletion, etc., please follow the following format;
==================================================
-Lost account
Please add this line to the title of your email.
[Lost Account] .........

Answer to the following information in the email.
State your problem :
Account name (important - case sensitive) :
Registered email address (important) :
Question & Answer (important) :

*Requesting multiple lost accounts in one email, you must provide exact form for each account. For instance;

Title :
[Lost Account].....

Email :
State your problem : I lost my password or was hacked

Account name : ABCD
Registered email address : ABCD@ABCD.com
Question and Answer : ABCD / ABCD

Account name : 1234
Registered email address : 1234@1234.com
Question and Answer : 1234 / 1234
==================================================
-Character deletion
Please add this line to the title of your email.
[Character Deletion] .........

Answer to the following information in the email.
State your problem :
Account name (important - case sensitive) :
Character name(s) (important - case sensitive) :
Registered email address (important) :
Question and Answer (important) :

*Example;
Title :
[Character Deletion] ..........

Email :
State your problem : Delete following character(s)
Account name (important - case sensitive) : ABCD
Character name(s) (important - case sensitive) : siemen1 / siemen2 / etc...
Registered email address (important) : ABCD@ABCD.com
Question and Answer (important) : ABCD / ABCD

*If you have multiple accounts and want to delete some character for each account, you must fill out each form for each accounts as you would do in the "Lost Account."
==================================================
-Reporting of a scammer, hacker, etc.
Please add this line to the title of your email.
[Scammer] ........
or
[Hacker] ........

Answer to the following information in the email.
Reason why you claim he/she is a scammer/hacker/etc
Character name(s) (important - case sensitive) :
Any available screenshot(s)

*Example
Title :
[Scammer] or [Hacker] or [Trade Hacker] ...etc

Email :
Reason : ABCD is using trade hacker because ....[State your reason why you believe he/she is a trade hacker]
Character name(s) (important - case sensitive) : ABCD
Any available screenshot(s)

*If there is more than one hacker/scammer/etc, you must fill out each form for each characters as you would do in the "Lost Account."
==================================================

When you are sending to us an email, always reply to the email that we have sent you before. In that way we can easily know what we have talked previously.

When you are sending us an email regarding above topics, you must always answer them all or atleast answer them as much as you can so that we can help you to solve your problem. Without them we are not able to help you. Most of all, account name and registered email is critically important. I only give out instant pass to the registered email address to protect our user's account.

Also, please send emails using your registered email account.

If you are sending an email regarding other issues, such as bugs, map down, etc, just add this to the email's title.
[Bug]
[Map Down]
etc

When you are sending us an email regarding map down, please tell us which map is down.

If emails that do not follow this forms or written disrespecting the GMs, then it is more likely that your emails will not be answered.

That is it for now.

Thank you and hope you can do this little favor for us. This would really help us and we would appreciate your effort.

Thank you in advance for your interest for the game, Helbreath.

Sincerely yours,

HB Staff

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